Customer service

MOJOGEAR is a Dutch brand specializing in smartphone accessories. We offer high quality products for a fair price. We’re very close with our production facility, where our products are handled with care, as well as our people.

Of course. We are affiliated with Trusted Shops,Thuiswinkel Waarborg and various payment platforms and handle your data securely. Would you rather order from a larger platform? Our products are also for sale via Bol.com (Netherlands / Belgium) and Amazon  (all over Europe). However, these platforms charge a service fee, which means that the price is slightly higher there than on our own website.

Order before 4:00 PM on a business day? We ship your order the same day. Once your order is shipped, you will receive a shipping confirmation with tracking information (track & trace). If your order can fit in a mailbox, we will ship it as a mailbox parcel, so you do not need to be present for delivery (applies only in the Netherlands).

For several European countries, we also offer express delivery via UPS. For certain specific, large, and/or heavy products, international shipping costs may vary. The exact costs are automatically calculated during checkout.

If you are absent and the order cannot be delivered to your mailbox, the carrier will attempt to leave it with a neighbor. If this is not possible, you can pick up your order at a local pickup point.

Shipping Fees & Delivery Times by Country

• Netherlands: Free / next business day delivery if ordered before 4:00 PM (via PostNL or DHL)
• Belgium: €2.99 / 1–3 days delivery (via PostNL)
• Germany: €2.99 / 2–4 days delivery (via DHL or DPD)
• France: €4.99 / 2–5 days delivery (via DPD)
• Croatia: €4.99 / 3–10 days delivery (via Hrvatska pošta or DPD)
• Spain: €4.99 / 3–10 days delivery (via Correos or DPD)
• Italy: €4.99 / 3–10 days delivery (via Poste Italiane or DPD)
• Malta: €13.99 / 4–10 days delivery (via MaltaPost or FedEx)
• Denmark: €4.99 / 4–10 days delivery (via PostNord)
• Ireland: €6.99 / 3–7 days delivery (via DPD)
• Finland: €4.99 / 6–10 days delivery (via Posti)
• Other European countries: €4.99 / 2–10 business days delivery
• United Kingdom: €4.99 / 3–9 days delivery (via Royal Mail or FedEx)
• United States: €12.99 / 4–10 business days delivery (via FedEx)
• Other non-European countries: €7.99 / 7–21 business days delivery

Do you decide within 14 days that you are not satisfied with your order for any reason? Then you can return your order. You pay the shipping costs for this yourself. For more information, please visit on our returns page.

All products from our webshop (both MOJOGEAR and other brands) have a standard two-year manufacturer's warranty. Do you have problems with a product? Please send us an email or use the contact form. We are happy to solve it for you.

Apart from the manufacturer's warranty, the legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. The manufacturer's warranty does not affect the legal warranty.

If you want to order larger quantities, for example for your organization or as a promotional gift, we are happy to help with a customized quote. Send us an email with your request and we will get back to you as soon as possible.

Discounts and discount codes cannot be combined unless otherwise stated.

Of course, you will receive it via email. If you need specific information on the invoice that is not included as standard, please let us know.

All products from our webshop (both MOJOGEAR and other brands) have a standard two-year manufacturer's warranty. Do you have problems with a product? Please send us an email or use the contact form . We are happy to solve it for you.

Apart from the manufacturer's warranty, the legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. The manufacturer's warranty does not affect the legal warranty.

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If you have a complaint about our products or our service, please contact us via the contact form, e-mail, WhatsApp or telephone. We will do our utmost to resolve your complaint as quickly as possible. You will receive a substantive response within three working days, but usually within a few hours.

Do you disagree with the solution or can we not reach an agreement together? Then you can submit your complaint to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform ( http://ec.europa.eu/consumers/odr/).

We use the Trusted Shops platform to collect reviews. You can read more about Trusted Shops' review policy here.